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Crisis Communication

*Lead Trainer - Koffi Kouakou

This course designed to enhance the internal communication skills of communicators as well as those who require effective internal communication in their daily duties within their companies. Candidates will learn to create systems enabling immediate crisis communication, and to direct practical media and online engagement. Training includes recorded interview coaching in a realistic rolling crisis scenario.

Topics

  • Crisis management and communications
  • Leadership in crisis
  • Communications strategy
  • Tools of crisis management and communications
  • Channels and Media for crisis communications
  • Crisis Communications management Cases

Outcomes
After this course you will be able to:

  • Prepare a crisis communication strategy and practical plan
  • Conduct crisis risk assessment including issues mapping
  • Design crisis communication systems, teams and protocols based on best practice templates
  • Create crisis resources such as manuals and online platforms
  • Manage your organisation’s communication during and after an event that threatens its reputation
  • Create crisis messages, positioning and response tactics response rapidly and decisively
  • Engage confidently with journalists and in online social media at the height of a negative news crisis
  • Represent your organisation effectively even in the most challenging of crisis interviews.

 

Category:                    Communication 

Location:                    Sandton, Johannesburg 

Duration:                    2 Days 

Cost:                           R9 500