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South Africa

Fatima Sullivan talks the importance of customer service to the company's bottom line

A recent survey by research and analysis information technology company, Forrester has found that 39% of customers tell their friends and families about bad customer experience. This means that for every customer that has a bad experience with a company, the resulting business erosion that accompanies it can increase exponentially. While there are no current statistics on the impact of poor customer service on businesses operating in sub-Saharan Africa, it is safe to say that poor customer service can seriously impact a company’s bottom line.

In light of International Customer Service Week, acknowledged from 3 to 7 October 2016, Fatima Sullivan, vice president of Customer Service for DHL sub-Saharan Africa, says that in an increasingly competitive world, good customer service is key to attracting and retaining customers. “With a multitude of options now available to consumers when it comes to products and services in every sector, it is crucial for businesses to differentiate themselves through customer service excellence.”

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30-year plan to keep R9bn revenue in Khayelitsha

Cape Town – Ikamva Investment Holdings seeks to revive the Khayelitsha economy, where residents already had a disposal income sitting at R9bn in 2013, according to research by the Stellenbosch University Business School. Founder and CEO of Ikamva Investment Holdings Luvuyo Jongile told delegates the company launch that it has developed a 30-year plan for Khayelitsha, which they will present to the executive mayor of Cape Town, Patricia de Lille, in November this year. "We realised that as black people we live from hand to mouth and earning a salary is not sustainable. We want to create long-term wealth by preserving the disposal income of the township economy, starting in Khayelitsha," Jongile told Fin24.

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SA population balloons to 55.91m

South Africa’s population is estimated to be 55.91-million of which 51% are female, according to Statistics South Africa’s mid-year calculations. Announcing the figures at a media conference in Pretoria on Thursday, statistician general Pali Lehohla said migration is an important demographic process in shaping the age structure and distribution of the provincial population. The largest share of South Africa’s population (24%) lives in Gauteng accounting for 13.5-million people. KwaZulu-Natal is the province with the second largest population, with 11.1-million people (19.9%). With a population of approximately 1.19-million people (2.1%), Northern Cape remains the province with the smallest share of the South African population.

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