- Published: Thursday, 09 November 2017 08:46
- Sourced by SolutionsTeam
By Nyasa Times Reporter
Electricity Supply Corporation of Malawi ( ESCOM) has devised plans to set up National Call Centre in a bid to improve service delivery to its customers as well as align itself to international standards, Nyasa Times has learnt. The plan comes amid complaints from its customers over poor service delivery evidenced by the forgoing power outages which has forced some to hold street protests in the Capital Lilongwe. The plan has forced ESCOM to make changes to some staff members.