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Resolving disputes between communities, individuals and businesses can be a difficult process, and one that requires specialist advice and skills. In Botswana, Mediation Mechanics, founded by entrepreneur Charlene Van Riet-Lowe, is one company bringing its wealth of experience and expertise to help its clients to find solutions to their disputes. 

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What does your company do?

Mediation Mechanics is a ‘first of its kind’ in Botswana, disrupting the market some say.
It is an ADR (Alternative Dispute Resolution) Practice, providing mediation, conciliation, and arbitration to the community, businesses and individuals. We are educating and creating awareness around the dispute resolution options, other than traditional methods. Litigation is widely used to resolve disputes and is the traditional method and what people know. At Mediation Mechanics, we inform our clients that there are other methods to resolve disputes in a way that build relationships and create opportunities to better understand the other party’s situation. This approach allows for a unique solution to be found, and the opportunity to build relationships based on understanding and empathy. Our success rate and results speak for themselves. We have created a ‘win-win’ for both parties to a dispute. From family and divorce mediation, to workplace, construction and community mediation, we have over 100 years of experience amongst our founding members.

What inspired you to start your company?

My story! I studied law a long time ago and decided that I didn't want to practice as I realized very early after graduation that the law I wanted to practice was a myth. There  were no winners in court, only emotionally, financially and physically affected people. And, there were a lot of Pyric victories. i.e. no winners at all! Years later I stumbled across mediation in my personal life and I had my ‘Ah-ha’ moment. I asked myself why more people were not using this amazing process to resolve their disputes? So I decided to find out more and got myself accredited and skilled and started Mediation Mechanics. It’s been the most amazing 12 months thus far. I love how I am able to make a difference to people each and every day in their personal life as well as at work, school, and in their communities. I am imparting skills that they are able to use in each and every facet of their lives. It’s been a WOW!.

Source: Lionesses of Africa